Privacy policy

PRIVACY POLICY

Data Controller

STONEMADE is responsible for the collection, use, storage, and protection of your personal information in accordance with applicable data protection laws.

How We Use Your Personal Information

We collect and use your personal information for the following purposes: • To provide the products and services you request; • To communicate changes, updates, or information about products and services related to your purchases; • To fulfill our contractual obligations to you; • To evaluate and improve the quality of our products and services; and • To conduct internal research and analysis regarding customer preferences and purchasing behavior.

What Information We Collect
We may collect personal information in several ways, including when: • You provide it directly to us; • You visit our website or use our online services; or • We obtain information from other sources permitted by law.

Information You Provide Directly
We may collect the following information when you contact us, place an order, participate in promotions, or otherwise interact with us: • Full name • Mailing address • Phone number • Email address

Information Collected Through Our Website
When you use our website or online services, we may collect: • Full name • Mailing address • Phone number • Email address

Information Obtained from Other Sources

We may receive information about you from publicly available or legally permitted sources, including business or telephone directories. This information may include: • Full name • Mailing address • Phone number • Email address

Marketing Communications

You may opt out of receiving promotional emails from us at any time. To unsubscribe, please send an email to stonemade.co@gmail.com requesting removal from our mailing list.

Withdrawing Your Consent

You may withdraw your consent for the processing of your personal information at any time. To do so, please send your request to stonemade.co@gmail.com. We will review your request and respond within five (5) business days regarding the outcome. Please note that withdrawing your consent may affect our ability to provide certain products, services, or support.

Your Privacy Rights

You may have the right to: • Access the personal information we hold about you; • Correct inaccurate or incomplete information; • Request the deletion of your personal information; and • Object to certain uses of your personal information. To exercise any of these rights, please contact our Customer Service team at: stonemade.co@gmail.com

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect legal, regulatory, operational, or business changes. Any updates will be posted on this page and will become effective immediately upon publication unless otherwise stated. Where required by law, we may also notify you using the most recent email address you have provided to us.

Cookies and Similar Technologies

Our website uses cookies, web beacons, and similar technologies to improve your browsing experience and better understand how visitors use our website. These technologies may collect information such as: • Browser type and operating system; • Pages visited on our website; • Links clicked; • IP address; • Referring website or source; and • General browsing and interaction data. Cookies help us remember your preferences and improve website functionality. You can disable or manage cookies through your browser settings. For more information, please visit the support pages of your browser provider, such as Google Chrome, Mozilla Firefox, or Safari. Please note that disabling cookies may affect certain features and functionality of our website.

Complaints and Data Protection Authorities

If you believe that your personal information has been processed improperly or that your privacy rights have been violated, you may contact us directly at stonemade.co@gmail.com so that we can address your concerns. If you are located in Mexico, you may also file a complaint with the relevant data protection authority responsible for enforcing applicable privacy laws